Why did MRS choose to outsource collections to Jamaica?

• Jamaica is the largest English-speaking nation in the Western hemisphere outside of North America and the national language of Jamaica is English.
• Jamaica is only 1 ½ hours from the U.S.
• Jamaica is a convenient travel destination with many non-stop flights each day from cities across the U.S.
• Jamaica is in the Eastern Time zone.
• Jamaica’s legal system is based on English common law.

Why choose a Jamaican collector?

• All MRS collectors speak English as their native language.
• MRS collectors are provided optimal job security, thus being the job of choice in Jamaica.
• Approximately 40% of a collector’s earnings are incentive-based, thus ensuring efficiency and effectiveness.
• Turnover rate for MRS collectors is less than 10% a year.
• MRS collectors are provided free group health and life insurance benefits.
• MRS collectors have subsidized staff food service.

What are MRS’ operational standards?

• 1:10 Agent to Team Leader Ratio
• 1:20 Agent to Quality Analyst Ratio
• 1:4 Team Leader to Supervisor Ratio
• 1:4 Supervisor to Director of Operations Ratio

What type of facilities are provided for MRS collectors?

• Four buildings totaling 178,000 square feet of highly secure, air-conditioned office space.
• All facilities are in Freezone office space which has Jamaican government Customs agents as additional security.
• Over 1,000 workstations.
• All facilities have 500KVA Catepillar prime generators for back-up and emergency power supply.
• All facilities have un-interrupted power supply (UPS) equipment.
• All facilities are equipped with fiber-optic connectivity.

What are MRS’ Quality Control procedures?

• We practice Total Quality Management.
• Aggressive sampling standard on every collector.
• Approximately 40% of a collector’s pay is performance-based.
• Daily feedback coaching approach.
• Weekly quality assessments.
• Educational programs in collection tactics and training.